Shipping policy

Shipping Policy

At Quality Refrigeration, we are committed to providing fast, reliable, and secure shipping for all refrigeration and HVAC replacement parts. Please review our shipping policy below before placing your order.

 

 

Order Processing Time

  • Orders are typically processed within 1–2 business days after payment is confirmed.

  • Orders placed on weekends or holidays will be processed the next business day.

  • Processing times may vary for large or heavy items such as compressors and condensing units.

 

 

Shipping Methods & Delivery Times

We offer multiple shipping options at checkout based on product weight, size, and destination:

  • Standard Ground Shipping: 3–7 business days

  • Expedited Shipping: 2–3 business days

  • Freight Shipping (LTL): 5–10 business days (for heavy or oversized items such as condensing units)

Delivery times are estimates and may vary depending on carrier, location, weather conditions, or supply chain delays.

 

 

Shipping Costs

  • Shipping rates are calculated at checkout based on weight, dimensions, and delivery address.

  • Heavy items such as refrigeration compressors and condensing units may incur higher shipping charges due to size and weight.

  • Freight shipments may require commercial delivery addresses. Residential freight delivery may result in additional fees.

 

 

Freight & Oversized Items

  • Large items may ship via LTL freight.

  • A valid phone number is required for freight shipments so the carrier can schedule delivery.

  • Liftgate service is not included unless specifically selected at checkout.

  • Customer is responsible for ensuring delivery access at the destination.

 

 

Shipping Area

  • We currently ship within the United States.

  • International shipping is not available at this time.

 

 

Order Tracking

  • Once your order ships, you will receive a tracking number via email.

  • Tracking updates may take up to 24 hours to appear after shipment.

 

 

Damaged or Lost Shipments

  • Please inspect all packages upon delivery.

  • If your order arrives damaged, notify us within 48 hours of delivery with photos of the damage and packaging.

  • Quality Refrigeration is not responsible for delays or damages caused by shipping carriers, but we will assist in filing claims when applicable.

 

 

Incorrect Address & Refused Shipments

  • Customers are responsible for providing accurate shipping information.

  • Orders returned due to incorrect addresses or refused deliveries may be subject to additional shipping and handling fees.

 

 

Questions or Support

If you have questions about shipping, freight delivery, or order status, please contact us at:

Email: qualityrefrigerationparts@gmail.com

Phone: (773) 619-3249